How Smart Contracts will impact the future of Customer Service?
The cornerstone of a company's relationship with its consumers is trust. Customers believe that if anything goes wrong with a company's product or service, it will be handled properly. Companies will not try to claim false discounts or refunds since customers are expected to act similarly. When people's confidence is betrayed, they turn to contracts. They spell down what each party is required to do and what would happen if one of them breaks the agreement. While this ensures reciprocal responsibility, implementing the laws may be expensive and time consuming. This is due to the fact that third parties are usually necessary to prevent hearsay situations in which both sides accuse the other for the behavior. If a firm says one thing occurred and a customer asserts something other, it might result in a stalemate that no one profits from. The most challenging scenarios for company owners to handle are those in which they must maintain a favorable image with customers while not...